Employee Assistance Program Vendor Change Effective March 1, 2018

The Employee Assistance Program (EAP) vendor for many of the UW System institutions will change effective March 1, 2018 from Empathia (LifeMatters) to FEI.

Employees affected by this transition will not see a change in the Employee Assistance Program services offered to them. Employees who are currently participating in a treatment plan through LifeMatters will be contacted directly by LifeMatters regarding a transition plan for their care.

UW System institutions that currently offer Employee Assistance Program services through LifeMatters that will change to FEI March 1, 2018 include: UW-Colleges and Extension, UW-Eau Claire, UW-Milwaukee, UW-Oshkosh, UW-Parkside, UW-Platteville, UW- River Falls, UW-Stevens Point, UW-Stout and UW System Administration. Beginning March 1, 2018, if you are an employee of one of these institutions, you, or a member of your household, may contact FEI for services by calling (866) 274-4723 (24 hours a day, 7 days a week).

Additional access to FEI is available through their website. Visit https://www.feieap.com (username: SOWI) to obtain educational information, useful links, help locating child and elder care providers, and self-assessment tests.

UW Institutions that currently use an in-house administrator or vendor other than LifeMatters are not affected by the March 1 vendor change. These institutions include: UW-Green Bay, UW-La Crosse, UW-Madison, UW-Superior and UW-Whitewater.

The Employee Assistance Program provides UW employees and members of their household with free and confidential resources to address personal and work-related issues.

Some of the concerns that can be addressed by the program include emotional issues, interpersonal relationships, substance abuse, grief and loss, elder and dependent care, adoption, legal and financial issues, separation or divorce, and managing expenses and debt.

Visit the UW System Employee Benefits website for more information about the Employee Assistance Program. If you have questions, contact your human resources office.

Source: UW System Human Resources

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